Customer Service Specialist

Sherwin-Williams • Eagle, ID

9d

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by assisting wholesale and retail customers, determining their needs, answering questions about products, and recommending appropriate solutions. They resolve customer concerns promptly, maintain knowledge of product features, and help uphold store and product presentation standards while working to meet sales goals. The role involves contact with customers, including potentially minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that it conducts criminal-history reviews to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous experience selling paint and paint-related products.
• Previous experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Provide excellent sales service and promote high levels of customer satisfaction.
• Assist customers in person and over the phone by identifying needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with company policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain accurate work-order files and formulas.
• Retrieve products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Keep assigned areas stocked and presentable.
• Stay knowledgeable about products and discuss available options with customers.
• Follow inventory control procedures.
• Suggest ways to improve sales.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed