Customer Service Specialist

ICL Group

1d•$47,000 - $64,000•Remote

About The Position

As the Customer Service Specialist, you will have the opportunity to serve as the main point of contact for order related activities along with ensuring customer loyalty by effectively managing the order process. Additionally, you will have the opportunity to learn and master the following to seek total customer satisfaction. This role is integral to the ICL Growing Solutions North America team and works closely with the Customer Supervisor to improve the customer experience. As a customer-facing position, it plays a key part in driving sales growth. The ideal candidate will be organized, proactive, and passionate about delivering outstanding service while representing the ICL brand with professionalism and enthusiasm. This position will work remotely from home, but we are seeking candidates located near North Charleston, SC as there will be occasional on-site trainings and meetings.

Requirements

3+ years of experience in managing customer accounts with order entry.
Skilled in problem solving, creativity and attention to detail required.
Must be organized and contain a desire to satisfy customers.

Nice To Haves

Bachelor’s degree preferred.
Import and Export experience and Knowledge of logistics/ supply chain would be beneficial for this position but not required.
Proficiency of Excel, Outlook & QAD helpful but not required.

Responsibilities

Thoroughly communicate with internal customers such as Territory and Regional Managers, Supply Chain and Procurement.
Be the main Contact for distributors. Enter all the said orders for that distributor. Answer and respond to all emails regarding status of orders, product availability and route questions when needed.
Problem solve. Work to put together truckloads of material and piece various orders together to make sure product reaches the end user in timely fashion.
Learn the product catalogue and where each product ships from.
Run daily reports to keep after delays and monitor order shortages.
Participate weekly in sales calls and have the knowledge to put forth corrective solutions to seek whole team satisfaction.

Benefits

Competitive base pay and performance bonus
Medical, dental, vision, and life benefits that start quickly – the first of the month after hire.
Wellness Incentive Program to lower your health insurance cost
Inclusive benefits for growing families, covering fertility, adoption, and parental leave
Generous Leave and FMLA policies
Tax-advantaged health savings and spending accounts (when applicable)
Prescription program that provides most generic maintenance medications at no cost (including Insulin products)
401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of service
Crisis assistance available to support employees during unforeseen circumstances
Employee Assistance Program that includes comprehensive mental health support for you and your household family members
Student Loan Assistance
Business travel reward points are eligible for personal use
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation
Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more