Onsite Customer Service Specialist
About The Position
Concordance Healthcare Solutions is seeking a full-time On Site Customer Service Specialist for their Cincinnati, OH location. This role provides face-to-face customer service support for the VA Medical Facility. The specialist will be responsible for obtaining, analyzing, and verifying order information, initiating adjustments to ensure excellent service and customer satisfaction, and coordinating the handling of difficult situations. This position acts as a liaison with other internal departments to fulfill customer needs. The schedule is Monday-Friday, 7:30 am - 4:00 pm. The role is primarily on-site at the Cincinnati VA hospital, with occasional travel to the Dayton VA hospital (1-2 times per month).
Requirements
- High school diploma or equivalent combination of education and experience.
- Previous customer service and/or distribution experience preferred.
- Must have strong computer skills.
- Proficient with Excel and Word required, ability to learn VAI internal computer system.
- High energy, positive attitude and customer service oriented.
- Must have excellent communication skills, and be forward thinking.
- Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
- Be able to work independently while also being a team player.
- Successfully pass a pre-employment (post offer) background check and drug screening.
Responsibilities
- Receives, processes, and verifies the accuracy of orders from customers, utilizing the resolution reports.
- Answers questions regarding pricing, order status, damaged product, or any other topics customers have.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Track backorders and keep necessary parties updated on current status of orders.
- Resolves product or service problems.
- Utilizes product knowledge to assist customers with questions and make sure they receive the items that best suit their needs.
- Recommends potential substitutes by analyzing customer needs and product availability.
- Act as a liaison between customer and other company personnel and departments to resolve order-related issues.
- Assists with maintaining financial accounts by processing customer adjustments.
- Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
- Assist VA facility identifying core supply list.
- Offer guidance regarding allocated products.
- Other duties as assigned.
Benefits
- Health, Life, Dental, Vision Insurance
- Paid Vacation and Paid Sick Leave, Paid Holiday
- 401K Retirement Plan – Company match
- Company paid Short Term & Long Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
