Customer Service Specialist

Sherwin-Williams•Henrico, VA

2h•Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by working with wholesale and retail customers to understand their needs, answer questions about products, and recommend appropriate solutions. They resolve customer concerns, maintain knowledge of product features, uphold product and store presentation standards, and provide excellent customer service while meeting sales goals. The role is based at Store #703382, 3429 Cox Rd., Henrico, VA 23233. Duties involve customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it conducts a criminal-history review for business and safety purposes. The position includes assisting customers in person and by phone, processing sales, maintaining work order files and formulas, retrieving and preparing products, stocking and displaying merchandise, cleaning equipment, loading and unloading delivery trucks, and assisting with deliveries as needed. The employee must be willing to work scheduled hours that may include evenings and weekends and must be able to lift and carry specified weights, with or without reasonable accommodation. Sherwin-Williams describes its purpose as inspiring and improving the world by coloring and protecting what matters. The company says it supports employees through rewards, benefits, flexibility, learning and career development, and an inclusive team and community commitment. The posting directs candidates to a benefits website for an overview of offerings they may be eligible for, but does not list specific benefits.

Requirements

Must be at least 18 years old.
Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
Must have a valid, unrestricted Driver’s License.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
For internal Sherwin-Williams applicants: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For internal Sherwin-Williams applicants: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with company policies and procedures.
Meet monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.