Customer Service Specialist - Bi-Lingual Spanish

Motors Insurance•Schaumburg, IL

1d•Hybrid

About The Position

The Customer Service Specialist contributes to the profitability of Ally’s Insurance Team by providing policy assistance and claim inquiry support for GAP, vehicle service contract, and other insurance programs, including Tire-Wheel. The Specialist assists dealers, repair facilities, retail customers, and financial institutions. This entry-level, work-from-home (hybrid) role supports policyholders, dealers, and financial institutions with policy and claim questions by phone, email, or chat, and works to provide resolutions. Ally provides training and team support. The role requires fluent Spanish.

Requirements

High school diploma or GED.
Fluency in Spanish.
Ability to communicate effectively by phone, email, and chat to obtain pertinent information.
Enjoy handling phone calls.
Good listening, phone, and writing skills.
Reliability and punctuality.
Ability to follow procedures, multitask, and make quick decisions.
Typing speed of 40 WPM.
Intermediate knowledge of Microsoft Office programs is typically required.
0+ years of experience.

Nice To Haves

Associate's or bachelor's degree in business or a related field.
Automotive mechanical knowledge.

Responsibilities

Assist GAP and vehicle service contract holders, dealers, and financial institutions with policy and claim questions and concerns by phone, email, or chat.
Provide resolutions to customer inquiries.
Document conversations accurately, clearly, and concisely.
Engage customers to achieve customer satisfaction.
Follow internal, state, and UDAAP guidelines.
Focus on the quality of work.

Benefits

Market-competitive base pay and performance-based incentive bonuses.
Paid time off starting at 20 days, 11 paid holidays, and 8 hours of annual volunteer time off.
401(k) retirement savings plan with matching and company contributions.
Student loan pay-down and 529 educational savings assistance programs.
Tuition reimbursement.
Employee stock purchase plan.
Financial learning center and financial coach access.
Medical, dental, and vision insurance options.
Life insurance and short- and long-term disability coverage.
Health Savings Account with employer contributions and Healthcare FSA.
Critical illness, accident, and hospital indemnity insurance.
Total well-being program.
Adoption, surrogacy, and fertility assistance.
Paid parental and caregiver leave.
Dependent Day Care FSA, backup child and adult/elder care days, and childcare discounts.
Employee Assistance Program.
Subsidized and discounted Weight Watchers program and other employee discount programs.
Potential travel allowances, relocation assistance, signing bonus, and/or equity, depending on the role.