Customer Service Specialist (Bilingual English/Spanish)

eCapital • Lenexa, KS

2d • Onsite

About The Position

eCapital is seeking a Bilingual Customer Service Specialist to join their team in Lenexa, KS. This role is crucial for providing innovative working capital solutions to small and medium-sized businesses. The company is one of the fastest-growing in the industry and offers capital solutions across various divisions and industries. This position offers opportunities for professional growth within the company.

Requirements

• Customer service pro with strong communication skills.
• Problem-solver who thrives in a fast-paced environment.
• Detail-oriented with the ability to multi-task.
• Comfortable using Microsoft Office and CRM Tools.
• Bilingual candidates in Spanish & English (written and verbal) preferred.

Nice To Haves

• Salesforce experience is a plus!
• Call center experience is a bonus but not required.

Responsibilities

• Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
• Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
• Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
• Communicate with different departments to answer client inquiries.
• Maintain accurate records of client interactions in the company database.

Benefits

• $21 Hourly
• Performance Incentives
• PTO
• Health, Dental, and Life Benefits
• 401K Matching
• Abundant professional development opportunities at a growing and thriving alternative Finance company!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed