Customer Service Spec II

HireRight•Tulsa, OK

3d•Onsite

About The Position

The Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures.

Requirements

H.S. Diploma Required
Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry
Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications.
Excellent written and verbal communication skills in English including proper grammar.
Typing at 30 WPM
Listening Skills
Strict Confidentiality Standards
Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
Demonstrated ability to provide a high level of quality customer service
In addition to clearing a pre-employment background check, this position will require additional security clearances including fingerprinting.

Nice To Haves

Associates Degree or Higher Preferred

Responsibilities

Work in multi-channel support environment of phone, emails, and/or online live chat.
Field and resolve issues of low to moderate complexity; escalate more difficult issues.
Handle routine support activities such explain results (for a credit report, driving record, etc.) to clients or applicants, instruct users on entry into online applications, perform ad hoc data entry, build reports, perform basic account administration functions, make requests for additional items to support an investigation, distribute mail and faxes, and other functions as assigned.
Provide great customer service to ensure every contact feels they are important.
Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
Identify and send new sales leads (such as current client referrals) to a Business Development Manager.