Temporary B2B and Direct Sales Customer Service Specialist
Omaha Steaks•Omaha, NE
•Onsite
About The Position
Provide customer service and sales support to internal sales representatives and customers. Works with the sales staff to ensure customer expectations are met. Works with supervisor to create processes to increase efficiency.
Requirements
- High School diploma or equivalent
- 1 year of customer service experience in a sales environment preferred
- Strong phone and data entry skills
- Experience with MS Office and Internet
- Experience with Salesforce, other sales databases
Nice To Haves
- 2-4 year college degree or equivalent preferred in Business or Marketing
- AS400 knowledge preferred not required
Responsibilities
- Serves customers and sales team by handling customer service inquiries and resolving order issues for B2B and the Steak Advisor Team (Account Managers)
- Schedules call back requests for agents
- Monitors agents schedules and reassigns pending callbacks if needed
- Helps monitor support queues for requests to be handled or referred to other areas of the company for resolution
- Assist Operations Team with various reporting tasks
- Special projects as time permits
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
