Customer Service and Sales Specialist

Adventurer Manufacturing•Union Gap, WA

5d•$23 - $29•Onsite

About The Position

Scout Campers is redefining how adventurers experience the outdoors. With our innovative, lightweight, and off-grid capable campers, we empower people to explore further and live more freely. At Scout, we believe in crafting experiences—not just products. We've launched our second Scout Hub in Yakima, Washington: an immersive, interactive retail space where customers can explore, engage, and purchase. We're looking for our next strategic and creative Customer Service and Sales Specialist to help take ownership of this space and build something truly groundbreaking in the outdoor industry. As the Customer Service and Sales Specialist, you’ll work closely with the Sales and Operations Lead and help oversee day-to-day sales and operations at our Yakima Hub. You’ll be responsible for managing your sales pipeline, driving revenue performance, supporting service, and creating seamless customer journeys across all touchpoints. This role blends retail operations, experiential sales, community engagement, training, and customer service. The ideal candidate is a strategic, sales-focused leader with a passion for outdoor adventure and delivering outstanding customer experiences in a unique, hands-on retail environment.

Requirements

2+ years in experiential retail, retail operations, brand activations, or omnichannel customer experience—preferably in outdoor, automotive, or lifestyle industries.
Proven leadership experience managing and developing high-performing sales/service teams.
Familiarity with CRM systems and digital retail tools to optimize customer engagement.
Strong operational and organizational skills with a hands-on approach.
Excellent communication and team collaboration abilities.
Intermediate level skill using Microsoft programs (Word, PowerPoint, Sharepoint, Excel and Teams) and project management tools like Asana.
Must be available to work weekends, public holidays, and occasional evenings for events.
Scheduling may shift based on business needs and direction from leadership.
Willingness to support additional duties and special projects as the Hub evolves.

Nice To Haves

Passion for the outdoors, overlanding, or off-grid adventure travel is a strong plus.
Willingness to travel occasionally for key events and activations.
Trade experience in the RV/Camper/Automotive field is not required but preferred.

Responsibilities

Build and maintain a customer pipeline and follow up through different stages of the sales process starting from initial interaction through to delivery.
Support customer finance applications.
Guide customers through the sales processes by maintaining consistent and timely follow-up communications.
Maintain accurate CRM records and lead tracking.
Manage hub opening and closing procedures in alignment with leadership directives.
Schedule appointments, walkthroughs, and deliveries.
Implement efficient retail operations that deliver seamless end-to-end customer experience—from exploration to purchase and delivery.
Lead merchandising efforts to create a curated, visually compelling product environment.
Optimize layout, display, and inventory for an engaging, conversion-driven experience.
Oversee hub-based service offerings, including pre-delivery checks, upfitting, product handovers, and post-purchase support.
Support leadership in managing sales goals, customer satisfaction metrics, and operational budgets.
Work with service to support deliveries and hub operations.
Position the Hub as a center for community connection and brand immersion.
Plan and execute in-store events such as product demos, adventure rallies, workshops, and VIP customer experiences.
Collaborate with outdoor brands and local businesses to host joint events and build brand presence.