Customer Service Specialist

Cornerstone Bank•New Town, ND

16d•Onsite

About The Position

AT CORNERSTONE BANK, WE DO MORE THAN BANKING – WE BUILD RELATIONSHIPS, EMBRACE BOLD IDEAS, AND EMPOWER OUR PEOPLE. WE VALUE POSITIVITY, TEAMWORK, CONTINUOUS LEARNING AND THE FREEDOM TO MAKE SMART DECISIONS. WE’RE DRIVEN BY INNOVATION, HONESTY, AND A DEEP RESPECT FOR OUR CUSTOMERS’ TIME AND TRUST. Cornerstone Bank is looking for a full-time Customer Service Specialist to join our professional team in New Town! This position is responsible for processing new account transactions, assisting customers in their selection of various accounts and financial services, cross-selling the Bank's products and services, maintaining and closing of all account types, providing customers in reception are and over the phone with a variety of account-related service assistance, performing location clerical duties, and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

Requirements

Excellent customer service skills
Knowledge of all bank deposit products and policies
Ability to field and answer requests via phone, e-mail, or in-person
High School Diploma or GED
1 year of bank or related experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Responsibilities

Processing new account transactions
Assisting customers in their selection of various accounts and financial services
Cross-selling the Bank's products and services
Maintaining and closing of all account types
Providing customers in reception and over the phone with a variety of account-related service assistance
Performing location clerical duties
Promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services