Customer Service Team

Old South Carriage Co•Charleston, SC

2d•Onsite

About The Position

Old South Carriage Company is searching for well-rounded Customer Service Specialists to help deliver the best possible experience for each and every guest. Our talented customer service team has a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary transactions, and efficient tour dispatching. In this role, you’ll provide incredible service, making sure our customers’ experience begins with a warm hello and friendly smile. Our Carriage Tours run from 9 am till 10 pm most days, and we have both AM and PM shifts for the Customer Service team (8:30 am - 5:00 pm and 4:30 pm - 10:30 pm). Our operations are heavily involved with horses, and all staff must be comfortable with animals and learn equine handling skills in training.

Requirements

Experience in a customer-facing and service-minded environment.
Ability to exercise logistical skills and good judgment in a fast-paced environment.
Comfortable around horses and able to handle them.
Organized, attentive, and detail-oriented.
Valid driver's license with reliable transportation.
Open availability (7 days a week/ AM and PM) for a 40-hour work week.

Responsibilities

Greet customers with southern hospitality and service.
Demonstrate exceptional product knowledge, solid software skills, and accuracy in all financial transactions.
Organize and dispatch horse-drawn carriage tours.
Move horses and carriages from different staging areas in the barn.
Work in conjunction with the sales team, tour guides, and barn crew in an efficient and friendly way.
Help foster a culture of excellence by treating customers and colleagues with respect.
Anticipate the needs of your team and customers alike, and be at the ready to lend a hand.