Customer Service Team Lead
About The Position
Our Customer Service Team Leads are fundamental in Fox Pest Control's business. We rely on these vital employee's communication, leadership, and management skills to help their assigned Fox location run smoothly, and to ensure that each customer they speak with has a positive experience. The right candidate will become an ambassador of our culture, and have a desire to continue to learn and grow within Fox. Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service. We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.
Requirements
- High School Diploma, some college preferred
- Minimum two years Customer Service Rep experience
- Experience with computer database systems/software
- Willing to learn
- Positive and professional dress and demeanor
- Excellent communication skills, including excellent reading and writing skills
- Genuine personality, confident in self, and in office and customer service skills
Nice To Haves
- Ability to speak Spanish is a huge plus
Responsibilities
- Answer inbound phone calls, emails and texts, and make outbound calls as needed.
- Ensure customers receive excellent service and communication.
- Schedule and reschedule appointments.
- Manage billing information.
- Resolve conflicts or complaints that may arise with customers.
- Engage and participate in meetings and training to develop leadership skills and abilities.
- Take escalated calls.
- Provide training in 1x1’s with the Customer Service Representatives on your team.
Benefits
- Competitive Health Insurance including Medical, Dental, and Vision for full-time employees
- 401k with a generous company match
- PTO for Full-time individuals
- Paid Holidays for full-time employees
- Paid Sick leave and Bereavement for FT/PT employees
- Employee Stock Purchase Plan
- Empowering and positive workplace culture
- Strong potential and room for growth with an Individualized Leadership Plan for every team member
- Paid hands-on training opportunities
- Referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
