Customer Service Team Lead

AutoSavvy•Woods Cross, UT

1d•$22•Onsite

About The Position

AutoSavvy is seeking an experienced, dependable Automotive Service Team Lead to help lead the day-to-day operations of our service department while delivering an excellent customer experience. This is a working team lead position for someone who can successfully perform Service Advisor responsibilities while also helping guide the team, maintain workflow, uphold department standards, and serve as a go-to resource when challenges arise. The ideal candidate brings strong automotive service knowledge, proven Service Advisor or Service Writer experience, confidence using CDK, and the leadership skills to keep a busy service operation organized and moving forward. We are looking for someone who leads by example, takes ownership, communicates clearly, holds high standards, and helps the entire team succeed.

Requirements

2+ years of Automotive Service Advisor, Service Writer, or similar automotive service experience preferred
Previous team lead, supervisory, mentoring, or leadership experience strongly preferred
Experience with CDK (Dealer Management System) required
Strong working knowledge of automotive repair and maintenance
Proven ability to manage multiple repair orders and competing priorities
Strong customer service and conflict-resolution skills
Excellent verbal and written communication
Strong organizational skills and attention to detail
Ability to coach, support, and hold team members accountable
Comfortable making decisions and solving problems in a fast-paced environment
Professional, dependable, self-motivated, and team-oriented
Valid driver’s license with an acceptable driving record
Ability to pass a background check
Authorized to work in the United States
Ability to use Multi-Factor Authentication apps on a cell phone

Nice To Haves

Leadership Traits That Will Make You Successful Our strongest candidates will demonstrate: Ownership: Sees an issue and takes responsibility for helping solve it Leadership by example: Holds themselves to the same standards expected of the team Accountability: Follows through on commitments and helps maintain department standards Communication: Keeps customers, technicians, team members, and leadership informed Composure: Handles difficult customers and high-pressure situations professionally Organization: Keeps multiple customers, vehicles, repair orders, and priorities moving Coaching mindset: Helps teammates improve rather than simply pointing out problems Initiative: Recognizes what needs to be done without waiting to be told Team mentality: Understands that department success matters more than individual credit Customer focus: Balances operational efficiency with an excellent customer experience

Responsibilities

Lead by example and help set the standard for professionalism, accountability, urgency, and customer service
Support the daily workflow of the service department and help ensure work is prioritized appropriately
Serve as a resource for Service Advisors and other team members when questions or challenges arise
Help keep repair orders, customer communication, and vehicle workflow moving efficiently
Partner with technicians and department leadership to identify and resolve workflow issues
Help reinforce company procedures, warranty requirements, and service department processes
Assist with training, coaching, and developing team members
Help identify performance or process concerns and work toward practical solutions
Take ownership of customer escalations and assist in resolving difficult situations professionally
Promote teamwork and strong communication between advisors, technicians, and leadership
Greet customers promptly and provide a professional, welcoming service experience
Verify and update customer contact and vehicle information
Accurately gather and document customer concerns
Write clear, detailed repair orders for technicians
Perform visual vehicle inspections and accurately document vehicle condition
Communicate effectively with technicians regarding diagnosis and repairs
Prepare accurate estimates and clearly explain recommended services
Ensure repairs and documentation align with warranty and company guidelines
Maintain proactive communication with customers throughout the repair process
Resolve customer concerns quickly and professionally
Build customer relationships that encourage repeat and referral business
Maintain high customer satisfaction standards
Keep work areas organized and ensure department processes are consistently followed