Customer Service Specialist

Sherwin-Williams • Pitman, NJ

1h • Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by working with wholesale and retail customers to identify their needs, answer questions about products, and recommend suitable solutions. They resolve customer concerns promptly, work to ensure client satisfaction, maintain knowledge of product features, and uphold product and store quality and visual standards while meeting sales goals.

The role involves contact with customers, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams considers a criminal-history review necessary to protect its business, reputation, customers, employees, vendors, contractors, and the public.

The selected candidate is expected to work at Store #5027, 34 East Holly Ave, Pitman, NJ 08071. Duties include customer service and sales, sales transactions, inventory and display upkeep, preparing products to customer specifications, and some loading, unloading, and delivery assistance. Work schedules may include evenings and weekends.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment-work-visa sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Sherwin-Williams describes a range of benefits related to retirement, health care, well-being, and commuting; eligibility and offerings are provided through its candidate benefits information.
• The company describes rewards, benefits, and flexibility intended to support health and well-being.
• The company describes opportunities to learn, develop skills, and grow professionally.
• The company describes an inclusive team and commitment to its communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed