Customer Service Specialist with a Passion for Resolving Issues with Empathy and High Attention to Detail
About The Position
We are seeking a talented, consistent, and motivated Customer Service Specialist who is passionate about providing legendary customer support to our external and internal customers. The ideal candidate will deliver an exceptional customer experience by treating every call as a chance to make a difference. Approach each interaction with empathy and understanding and reassure customers that their concerns matter and will be resolved promptly. Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. KOS has been voted as a Top Place to Work in San Antonio for twelve years in a row. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.
Requirements
- Strong organizational skills and attention to detail to ensure accurate work and adherence to tasks and schedules.
- Excellent communication and interpersonal skills.
- Effective problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
- Flexibility to manage workday disruptions and prioritize tasks accordingly.
- Proactive approach with a passion for delivering exceptional customer experiences.
- Previous experience in customer service or administrative roles, preferably in a technology or office environment.
- Proficiency in Microsoft Office Suite and a willingness to learn new software.
- High school diploma or GED.
- One to three years of related experience and/or training, or an equivalent combination of education and experience.
Nice To Haves
- Experience with e-Automate software is a plus.
Responsibilities
- Serve as the main contact for customers, addressing inquiries and resolving issues to ensure satisfaction.
- Maintain records of customer data, service calls, work orders, service loaners, and inspections.
- Communicate dispatch and supply order expectations, schedule service calls, and dispatch technicians.
- Keep customers informed about the status of their service to ensure a positive experience.
- Assist with administrative tasks, including preparing reports.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Accidental death and disability insurance
- Short- and long-term disability insurance
- 401K (with company match)
- Volunteer Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
