Customer Service Specialist

Martin Brower•Dickson, TN

3d•Hybrid

About The Position

Join Our Team! Potential to work-from-home 3-days a week Great benefits and culture Full-time schedule: Tuesday - Saturday OR Sunday - Thursday, 7am to 4pm with some flexibility Position Responsibilities: As a Customer Service Specialist, you will answer inbound calls in a professional and courteous manner You will make outbound calls for issue resolution, customer follow-up, and communication You will interact with multiple business locations to ensure that customer needs are met in a timely and accurate manner, and that all location-specific policies and procedures are followed You will serve as a customer service liaison, communicating with each Business Unit to provide information for daily business functions You will provide a high level of customer service in accordance with each customer's issue or request Other duties as assigned Required Education and Experience: Must be at least 21 years old High School Diploma or General Education Degree (GED) with 1 to 2 plus years of related experience Preferred Education and Experience: Bachelor’s Degree Benefits At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. Background Check and Drug Screening Offers of employment are contingent upon successful completion of a background check and drug screening. Pay Transparency Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Requirements

Must be at least 21 years old
High School Diploma or General Education Degree (GED) with 1 to 2 plus years of related experience

Nice To Haves

Bachelor’s Degree

Responsibilities

Answer inbound calls in a professional and courteous manner
Make outbound calls for issue resolution, customer follow-up, and communication
Interact with multiple business locations to ensure that customer needs are met in a timely and accurate manner, and that all location-specific policies and procedures are followed
Serve as a customer service liaison, communicating with each Business Unit to provide information for daily business functions
Provide a high level of customer service in accordance with each customer's issue or request
Other duties as assigned