Customer Service Specialist (Full-time in office Monday-Friday)

Pestie•Bluffdale, UT

14h•$17 - $19•Onsite

About The Position

The Customer Service Specialist communicates with customers through email, live chat, text messages, and phone calls. The role answers product questions, resolves customer concerns, and provides accurate information in a professional and timely manner. The position is based in the Bluffdale, Utah office and follows a Monday-Friday schedule from 9:00 a.m. to 5:00 p.m. Mountain Time, with a pay range of $17.00-$19.00 per hour.

Requirements

Strong written and verbal communication skills.
Ability to listen carefully, evaluate information, and resolve customer concerns.
Resourcefulness in finding answers and learning unfamiliar products or processes.
Attention to detail, organizational skills, and consistent follow-through.
Ability to remain professional and composed during challenging conversations.
Comfort learning software and working across multiple communication channels.
Willingness to receive feedback and apply it to daily work.
Availability to work on-site in Bluffdale, Utah, Monday-Friday, 9:00 a.m.-5:00 p.m.
High school education or equivalent preferred.
Two years of customer service experience preferred.

Nice To Haves

High school education or equivalent.
Two years of customer service experience.

Responsibilities

Respond to customer inquiries across support channels with professionalism, accuracy, and empathy.
Ask clarifying questions to understand customer needs and identify appropriate solutions.
Research product and service questions using available resources and collaborate with teammates when additional guidance is needed.
Troubleshoot customer issues and communicate clear solutions and next steps.
De-escalate difficult conversations with patience and respect.
Anticipate related questions and provide information that helps customers avoid further confusion.
Follow through on customer concerns, including coordinating additional support or follow-up when appropriate.
Maintain knowledge of Pestie’s products, policies, and procedures as they evolve.
Exercise judgment within established guidelines and escalate issues when necessary.
Share recurring customer concerns and opportunities to improve service.
Apply coaching and feedback to meet established quality and productivity expectations.
Maintain reliable attendance and readiness to assist customers at the scheduled start time.