SAS Customer Service Specialist, SAS

Best Buy • Burbank, CA

3d

About The Position

The Pacific Sales Customer Service Specialist ensures fast, friendly, and accurate processing of customer transactions, including new orders, returns, exchanges, and releases. The role focuses on providing an excellent customer experience, following the sales process, and offering accessories and General Service contracts during sales-order review.

The specialist supports sales staff with customer follow-up, delivery scheduling, purchase-order reconciliation, and stock checks. The role also assists with inventory and warehouse processes, including researching unaccounted items, receiving and shipping products, and handling customer will calls. Additional duties include answering incoming calls, preparing shipping invoices, reconciling reports, entering daily deposits, and keeping the customer service work center organized.

Requirements

• High school diploma or equivalent.
• One year of customer service or other retail sales experience.

Nice To Haves

• Associate degree or above in Business Management or a related field.

Responsibilities

• Process new orders, returns, exchanges, releases, and other transactions promptly and efficiently.
• Follow the sales steps and offer customers accessories and General Service contracts that complement their purchases.
• Support Sales Specialists with customer follow-up, delivery scheduling, purchase-order reconciliation, and stock checks.
• Answer incoming calls and prepare shipping invoices.
• Reconcile reports, including calling reports, and enter daily deposits.
• Maintain the organization of the Customer Service work center.
• Assist with inventory processes, including unaccounted-item research, receiving and shipping products, and customer will calls.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility.
• Paid time off for eligible full-time and part-time employees, depending on applicable factors.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED