Customer Service Specialist

McAlester Regional Health Center Authority • McAlester, OK

1d

About The Position

The Customer Service Specialist supports customer satisfaction by providing timely, accurate, and empathetic assistance. The role addresses customer inquiries, resolves issues, and facilitates communication between customers and internal teams. It contributes to strong customer relationships and the organization’s reputation by ensuring that interactions are positive and professional. The specialist serves as a key point of contact and uses knowledge of the organization’s products and services to handle customer situations with patience and professionalism.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service role or similar position.
• Strong verbal and written communication skills.
• Basic computer proficiency, including familiarity with Microsoft Office.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency with CRM software and other computer tools.
• Problem-solving, time management, and multitasking skills.

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Communications, or a related field.
• Experience in a call center or customer support environment.
• Knowledge of the company’s industry or products.
• Bilingual abilities, especially Spanish and English.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone, email, and chat.
• Resolve customer complaints and issues by identifying problems, researching answers, and providing appropriate solutions.
• Accurately document customer interactions in the company’s system to maintain current records.
• Collaborate with departments such as sales, technical support, and logistics to meet customer needs.
• Follow up with customers to confirm issues have been resolved and gather feedback for continuous improvement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED