Customer Service Specialist

EIS legacy LLC•Rochester, NY

1d•$22 - $24•Onsite

About The Position

The Customer Service Specialist is responsible for learning all aspects of the Sales and Customer Service process to provide support and assistance to the primary Customer Base. EIS is growing its presence on the internet and has redesigned the company's site to become a self-service hub, but most of our customers still do not know the great news! We need digitally savvy, customer-focused professionals who can help our customers learn about the new site. Come and grow with us!

Requirements

Proficient in MS Office
Requires an associate degree in related business field or equivalent work experience
Excellent persuasive and communication skills
Proficient analytical and time management skills
Strong verbal and written skills
Able to work in a team environment fulfilling objectives with minimum direct supervision
Adaptable, proactive, and self-directed
Able to work in a fast-paced environment

Nice To Haves

SAP business software a plus

Responsibilities

Respond promptly and empathically to customer inquiries.
Investigate and troubleshoot complaints, providing effective solutions or escalating complex cases to the proper departments.
Monitor and resolve open return and credit requests.
Manage and approve less than minimum quantity sales order requests.
Monitor and manage new production part process
Review and enter new Sugar Fabrication quote requests
Execute daily branch billing including review and loading of carrier tracking information.
Coordinate with Production to expedite/maintain customer orders
Coordinate with Quality and Production to ensure Quality requirements are identified
Provide feedback to management and production regarding customer needs and concerns.