Customer Service Specialist

Heartland • McHenry, IL

2d

About The Position

At Heartland, we don't just support customers, we keep the entire operation moving. As a Customer Service Specialist on the Operations team, you'll play a key role in ensuring our customers and internal teams have the support, structure, and information they need to run efficiently every day. You'll work closely with customers, sales reps, vendors, and internal teams to keep daily operations on track, resolve issues as they come up, and ensure consistent, high quality customer experience. You'll also serve as a key connection point across the business, supporting day-to-day requests, managing contracts and account updates, maintaining system accuracy, and helping improve the processes that keep Heartland operating at a high level.

Requirements

• Experience in operations, administration, or a related role
• Strong organization and multitasking skills
• Excellent communication and follow through
• Attention to detail and problem-solving ability
• Proficiency in Microsoft Office and business systems
• Ability to adapt quickly and work collaboratively

Responsibilities

• Maintain system workflows, permissions, user access, and documentation
• Support SharePoint updates, page maintenance, and internal systems administration
• Track, prioritize, and resolve operational support tickets
• Assist with system enhancements, testing, and process improvements
• Maintain change logs, records, and operational data accuracy
• Support reporting requests and dashboard updates
• Provide backup support to the Operations Manager as needed
• Manage customer contract renewals from start to finish, create quotes, pricing updates, process agreement changes
• Track open opportunities and follow through to completion
• Maintain accurate agreement, pricing, and configuration records
• Partner with Sales, Support, and vendor teams to resolve discrepancies
• Ensure renewal documentation is complete, compliant, and on time
• Respond to internal and customer agreement inquiries
• Identify ways to improve efficiency and streamline workflows
• Support new tools, projects, and operational initiatives
• Prepare and manage business documents such as NDAs, MSAs, and Statements of Work
• Assist with quality control, compliance, and process consistency
• Coordinate documentation and records management
• Provide exceptional support to internal teams and external partners
• Help create scalable processes that support company growth

Benefits

• Opportunities for growth based on performance and expanded responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees