Customer Service Specialist - Clinton, IA

Atlas Roofing Corporation•Clinton, IA

3d•$50,000•Onsite

About The Position

Atlas Roofing Shingles, Underlayments and Ventilation is seeking a Customer Service Specialist for its roofing facility in Clinton, Iowa. The role serves as a liaison between internal and external customers and supports a high-quality customer experience by using strong relationships, product knowledge, and experience. The specialist manages customer accounts and orders from placement through shipment and billing, communicates pricing and product information, resolves complaints, monitors backorders and relevant production, scheduling, and inventory reports, and informs customers and management about issues that could affect service. The position includes 25% travel.

Requirements

Customer account management experience, preferably in a manufacturing environment.
Excellent telephone skills, serving as a primary liaison between the customer and the company.
Proficiency with data entry software, including experience with ERP software such as PeopleSoft and customer relationship management software such as Salesforce.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Ability to work well with many types of people and build rapport and successful relationships with internal and external customers.
A four-year college degree preferred, or a minimum of four years of customer account management experience, preferably in a manufacturing environment.

Nice To Haves

A four-year college degree.
Customer account management experience in a manufacturing environment.

Responsibilities

Act as a liaison between internal and external customers and advocate for a quality customer experience.
Manage existing and new account relationships, promote new products, communicate pricing information, respond promptly to requests, resolve complaints, and maintain quality service.
Handle customer requests and manage customer orders from placement through shipment and billing.
Monitor backorders and review production, scheduling, and inventory reports daily; communicate backorder situations to customers in a timely manner.
Advise management and outside sales of changes in lead time or production problems that may affect customer service.
Complete Special Approval Requests and Buying Agreements as necessary for deviated pricing.
Verify prices on orders to ensure billing accuracy and minimize billing adjustments.
Proactively follow up on quoted projects to assist in securing orders.
Travel 25%.