Customer Service Specialist - Clinton, IA

Atlas Roofing Corporation•Clinton, IA

2d•Onsite

About The Position

Atlas Roofing Shingles, Underlayments and Ventilation is hiring a Customer Service Specialist for its roofing facility in Clinton, Iowa. The role serves as a liaison between internal and external customers and supports a quality customer experience by managing account relationships, responding to customer requests, resolving complaints, and maintaining service quality. The specialist manages customer orders from placement through shipment and billing, monitors backorders and production, scheduling, and inventory reports, and communicates relevant updates to customers, management, and outside sales. The position also supports pricing and sales activities, including completing special approval requests and buying agreements for deviated pricing, verifying order prices, and proactively following up on quoted projects. Travel is 25%.

Requirements

Customer account management experience, preferably in a manufacturing environment, or a minimum of four years of customer account management experience in such an environment if not holding a four-year college degree.
Excellent telephone skills.
Proficiency with data-entry software.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Ability to work well with many types of people.
Ability to build rapport and establish successful relationships with internal and external customers.

Nice To Haves

Four-year college degree preferred.
Experience with ERP software such as PeopleSoft.
Experience with customer relationship management software such as Salesforce.

Responsibilities

Act as a liaison between internal and external customers and advocate for a quality customer experience.
Manage existing and new account relationships, promote new products, communicate pricing information, respond promptly to requests, resolve complaints, and maintain quality service.
Manage customer orders from placement through shipment and billing.
Monitor backorders and review production, scheduling, and inventory reports daily.
Communicate backorder situations and other relevant updates to customers in a timely manner.
Advise management and outside sales of lead-time changes or production problems that may affect customer service.
Complete Special Approval Requests and Buying Agreements for deviated pricing as needed.
Verify prices on orders to ensure billing accuracy and minimize billing adjustments.
Proactively follow up on quoted projects to help secure orders.
Travel 25%.