Customer Service Specialist

Kontoor Brands, Inc.•Greensboro, NC

About The Position

We’re seeking an entry level Customer Service Representative to join our Wholesale Customer Service team. The ideal candidate will own a crucial part in delivering exceptional service internally and externally for the brands. This role is ideal for a proactive individual who thrives in a fast-paced environment supporting the day-to-day performance of our customer service team. You’ll work closely with team members to identify performance gaps and provide coaching and ensure end-to-end synchronization. Strong collaboration across teams including Sales, Order Coverage, Planning, Logistics, Replenishment, IS, and Distribution is key to success. Your goal is to support the Company vision and consistently exceed customer expectations.

Requirements

1-2 years of experience in Customer Service
High School Diploma required
Proficiency in MS Office

Nice To Haves

associate or bachelor’s Degree preferred
SAP experience preferred
Knowledge of EDI processes and customer compliance standards preferred
Experience assisting with process improvements or new customer implementation a plus

Responsibilities

Provide customer service and order management accuracy and efficiency in order management processes to include daily, weekly, and monthly checklist.
Meet accountability standards. Identify gaps and implement coaching, training, and workflow adjustments as needed.
Communication bridge between Customer Service and cross-functional teams (Sales, Credit, Order Coverage, Planning, Logistics, Replenishment, IS, Distribution) to resolve issues quickly and collaboratively. Identify ways we can adapt business needs with agility and flexibility.
Ensure accurate and timely processing of customer orders and contracts, maintaining account-specific procedures to support business growth and customer focus.
Support daily release operations to Distribution Centers to meet corporate forecast goals, with emphasis on month-end accuracy and timely shipment releases.
Partner with the Supervisor/Manager to review and develop automation goals that improve team efficiency and process accuracy. Align with End-to-end planning.
Ensure customer compliance requirements and support resolution of chargebacks or service issues.
Support seasonal ramp-ups, product launches, and promotional campaigns.
Assist Customer Service Supervisor/Manger with special projects, report, and performance tracking.
Other duties as assigned.