Customer Service Specialist

TEKsystems•Tinley Park, IL

1d•Onsite

About The Position

The client that is hiring is located in Tinley Park, IL. This will be a fully onsite position Monday-Friday. This role involves handling customer order requests and email responses, including order entry into ERP and CRM systems. The specialist will manage 50-100+ emails daily, answer customer questions about shipping, product availability, and pricing, and research issues to provide the best customer experience. They will also create cases for customer issues, manage orders across the fulfillment chain, and handle both internal and external customer inquiries, providing proactive solutions. This position reports to the Supervisor of Customer Experience.

Requirements

2+ years of customer service experience from a products company or customer service role that had KPI's (no call center candidates from scripted environment)
Order Entry in an ERP
Microsoft Outlook, Microsoft Word
General Computer Skills
Email Communication heavy
HS diploma

Nice To Haves

Claims experience (order claims processing)
CRM - Microsoft Dynamics
Inbound Phone experience 50+ volume
Microsoft Excel

Responsibilities

Handling customer order requests and email responses
Order Entry of customer orders and customer requests into ERP and CRM systems
Answering questions customers have about shipping, product availability and pricing
Research questions and use systems to provide customer with the best experience
Create cases for issues customers have
Direct customer communication by a variety of channels, order management and across the fulfillment chain
Handling both internal and external customer inquiries as well as provide proactive solutions