CUSTOMER SERVICE SPECIALIST

Woodward Communications•Richland Center, WI

133d•Onsite

About The Position

The Customer Service Specialist supports advertising, printing, and administrative operations at Richland Center Shopping News in Richland Center, Wisconsin. The role places advertisements accurately, serves internal and external customers, assists walk-in customers with job-printing needs, and works collaboratively across departments to meet deadlines and quality standards. The position is flexible full-time, 30–39 hours per week, with a day shift and travel of up to 25%.

Requirements

High school diploma or equivalent, or technical school plus six months or more of equivalent experience.
Maintain a valid driver's license.
Effective written and spoken communication skills.
Keyboarding skills and expertise with Microsoft Office Suite.
Ability to create an advertisement from concept through final output.
Ability and willingness to work in a team environment to achieve group goals.
Ability to communicate effectively with the public and coworkers.
Ability to resolve conflict within the department.
Self-directed, self-motivated, resourceful, tactful, and ethical.
Commitment to quality customer service by phone and in person.
Adaptability to change and appropriate workplace dress.
Present a positive representation of the company and organization through actions and words.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Place advertisements accurately and provide customer service to internal and external customers.
Assist walk-in customers with printing needs, including quotations, reproduction, and scheduling.
Work effectively with in-house staff, advertising clients, and the production department to meet deadlines and quality standards.
Assist in selling signature ad promotions and quarterly promotions.
Assist classified advertising customers and enter classified advertising orders.
Assist advertising customers when outside account executives are unavailable.
Handle incoming and outgoing phone contact with accounts to support sales staff.
Prepare job-printing tickets for X-Press Printing.
Process payments for prepaid and billed advertisements, job orders, counter sales, and special-event tickets, and log payments in the appropriate accounts.
Enter advertisement copy and billing information into the advertising system.
Pre-proof and edit display advertisements for accuracy in size, punctuation, spelling, content, and design.
Perform building opening and closing procedures as needed.
Sort incoming mail and prepare and deliver bank deposits as needed.
Update customer account information and enter advertising agreements for Shopping News.
Assist with collection calls at the 60-day delinquent mark.
Assist Xpress Printing with finishing work when needed and time allows.
Prioritize work to complete projects by assigned deadlines.
Suggest and initiate methods and procedures to improve department efficiency.
Communicate with clients about print orders.
Participate in company training and cross-training programs.
Assist with planning and executing special events.
Participate in the Great Game of Business.
Perform other job-related duties as assigned by the supervisor.