Customer Service Specialist

CSC • Wilmington, NC

14d • Hybrid

About The Position

The Customer Service Specialist supports global enterprise clients in a professional business-to-business environment in the technology and internet/web services industry. The role is the primary point of contact for clients seeking assistance with CSC’s internet products and services, helping resolve inquiries, troubleshoot issues, and provide clear guidance. The specialist supports clients’ domain portfolios and digital assets to help keep their internet brands secure, while partnering with internal teams to provide effective service. The position offers a hybrid work model and a Monday-to-Friday schedule from 8 a.m. to 5 p.m. EST.

Requirements

• Experience working in a customer-centric environment, industry, or role.
• Effective written and verbal communication skills.
• Ability to think critically and be solution oriented.
• Strong Microsoft Office skills, including Excel, Word, and Outlook.
• Ability to learn, adapt to, and discuss new technology.
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers.
• Ability to work independently and as part of a team.
• Proven organizational skills and ability to prioritize work under pressure in a fast-paced environment.
• Previous experience producing quality results with high attention to detail.
• Ability to communicate directly, openly, and honestly with clients and coworkers.

Nice To Haves

• Bilingual skills.

Responsibilities

• Respond promptly and accurately to client inquiries through chat, telephone, and email.
• Help clients manage portfolios of domain names and digital assets to protect and secure their global internet brands.
• Build and maintain client relationships by understanding each client’s needs.
• Troubleshoot and resolve order requests and inquiries involving domain names, DNS, digital certificates, digital brand management, billing, and technical problems.
• Escalate unresolved or complex issues to appropriate teams and ensure timely follow-up and resolution.
• Develop and maintain in-depth knowledge of company services, industry changes, and new product offerings, and communicate that information to clients.
• Assist other Digital Brand Services teams with client brand launches, projects, problem-solving, and troubleshooting.
• Understand and strive to meet or exceed client service performance metrics.

Benefits

• Competitive benefits and incentives.
• Professional, engaging, and comprehensive introductory training, supplemented with on-the-job training.
• An on-team mentor providing day-to-day onboarding support.
• Collaborative team environment.
• Supportive leaders committed to professional development and growth.
• Complimentary access to Open Sesame and monthly job-related recurrent training.
• Hybrid work schedule.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed