Customer Service Specialist - UK Banking Client

Teleperformance•Concordia, KS

3d•£27,581•Remote

About The Position

Join Our Team as a Customer Service Specialist – Banking & Financial Services - Work from Home. Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you. We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action.

Requirements

At least one year’s experience in the banking or financial services industry
Experience in regulated environments
Written final responses and know how to communicate clearly, fairly, and with impact
Confident and resilient when speaking to customers—whether it’s a tough call or a thoughtful email
Comfortable working to targets and deadlines without compromising on quality
Sharp eye for detail and a strong sense of fairness
Great at simplifying complex issues and explaining them in a way that’s engaging and easy to understand
Quickly grasp key regulations and understand how they shape our decisions
Deeply empathetic, always put yourself in the customer’s shoes, and take full ownership of their journey
Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration- You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal communication skills
A good listener who can convey empathy, patience and understanding
Confident and proactive to deal with difficult situations and conversations
High levels of accuracy and attention to detail
Be driven to work towards achievable targets

Nice To Haves

Thrive in fast-paced environments and embrace change with a positive mindset

Responsibilities

Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing
Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise
Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective
Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution
Be the final voice of support—resolving issues with confidence and compassion when customers need us most
Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes
Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
Have excellent attention to detail
Be knowledgeable of our client’s process and products and how best to support the customer

Benefits

Perks at Work – Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey