Banking and Customer Service Specialist

Maricopa County • Phoenix, AZ

1d • $20 - $33 • Onsite

About The Position

The Banking and Customer Services Specialist provides time-sensitive, specialized financial transactions and customer service support to taxpayers, title companies, and business entities paying Maricopa County property taxes. They also ensure that payments are posted accurately and in a timely manner to properly apportion funds to county schools and other agencies that depend on property tax revenue. If you thrive in a dynamic environment where your keen eye for detail and ability to adapt can be fully utilized, apply to join our team!

Requirements

• Three years of cash-handling experience in a banking/financial institution
• High School diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Nice To Haves

• Associate’s degree
• Bilingual skills (Spanish)
• Three or more years of experience performing office, administrative, or clerical duties

Responsibilities

• Serve as the Treasurer’s Office customer front-facing representative
• Greet customers and provide parcel account and property tax information
• Process property tax payments, including counting cash and coins accurately and maintaining precision in the process. Ensure that the cash drawer balances at the end of each shift and resolve any discrepancies
• Maintain accurate records of all transactions and ensure strict compliance with the policies and procedures of the bank
• Operate computer terminals, check scanners, and other equipment used in banking transactions
• Stay up-to-date with the county and Treasurer’s Office policies and procedures
• Resolve customer issues and complaints in a professional and timely manner
• Participate in training programs to enhance product knowledge, customer service skills, and job proficiency
• Prepare individual daily banking deposits for armored vendor pickup, ensuring proper procedures are followed
• Complete other projects when needed

Benefits

• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED