Banking and Customer Service Specialist

Maricopa County • Phoenix, AZ

8h • Onsite

About The Position

The Banking and Customer Services Specialist provides time-sensitive, specialized financial transactions and customer service support to taxpayers, title companies, and business entities paying Maricopa County property taxes. They also ensure that payments are posted accurately and in a timely manner to properly apportion funds to county schools and other agencies that depend on property tax revenue. If you thrive in a dynamic environment where your keen eye for detail and ability to adapt can be fully utilized, apply to join our team!

Requirements

• Three years of cash-handling experience in a banking/financial institution
• High School diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Nice To Haves

• Associate’s degree
• Bilingual skills (Spanish)
• Three or more years of experience performing office, administrative, or clerical duties

Responsibilities

• Serve as the Treasurer’s Office customer front-facing representative
• Greet customers and provide parcel account and property tax information
• Process property tax payments, including counting cash and coins accurately and maintaining precision in the process.
• Ensure that the cash drawer balances at the end of each shift and resolve any discrepancies
• Maintain accurate records of all transactions and ensure strict compliance with the policies and procedures of the bank
• Operate computer terminals, check scanners, and other equipment used in banking transactions
• Stay up-to-date with the county and Treasurer’s Office policies and procedures
• Resolve customer issues and complaints in a professional and timely manner
• Participate in training programs to enhance product knowledge, customer service skills, and job proficiency
• Prepare individual daily banking deposits for armored vendor pickup, ensuring proper procedures are followed
• Complete other projects when needed

Benefits

• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club , dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED