Customer Service Specialist - Assessor's Office

Canyon County • Caldwell, ID

2d

About The Position

The Customer Service Specialist provides customer service, property assessment information, records documentation, application assistance, and research in the Assessor’s Office. The role requires strong clerical and customer service skills. The employee learns Department functions through on-the-job experience and develops working knowledge of relevant policies and procedures. Work is performed under the direct supervision of the Business Manager, with some latitude to use independent judgment and standard practices to resolve customer issues or correct procedures.

Requirements

• High school diploma or GED equivalency.
• Seven months to one year of customer service experience is preferred.
• Ability to evaluate and analyze customer needs to provide effective customer service.
• Ability to perform multiple tasks, handle interruptions, and complete tasks in a timely manner.
• Ability to explain regulatory compliance issues related to the Department’s function.
• Ability to respond courteously to customer inquiries, including in stressful or adversarial circumstances.
• Ability to operate standard office equipment and a personal computer using applications appropriate to assigned duties.
• Ability to maintain records efficiently and accurately.
• Must successfully complete a background investigation.
• May require Notary Public certification.
• Ability to speak clearly, with or without accommodation, to convey detailed or important information accurately, loudly, and/or quickly.
• Sufficient hearing, with or without reasonable accommodation, to hear ordinary conversations and information.
• Visual acuity, with or without accommodation, to read instructions and review and organize documents.
• Sufficient mobility and physical reflexes to function in a general office environment and accomplish tasks.
• Ability to lift 25 pounds.

Nice To Haves

• Coursework in clerical, secretarial, or other business applications.
• Seven months to one year of customer service experience.

Responsibilities

• Answer incoming phone calls and greet walk-in customers; research documents for customers.
• Receive, open, and process mail, including preparing outgoing mailings.
• Receive, record, copy, verify, proof, and maintain documents, including real estate trust documents and related documents.
• File documents in appropriate folders and recognize files as needed.
• Update, verify, and maintain computer files for addresses, assessments, valuations, occupancy, reduction applications, exemptions, ownership, legal descriptions, and related information.
• Provide general information to the public and specific information about property assessments.
• Assist with application forms and process application and change request forms.
• Perform work in accordance with County policies, procedures, and safety practices.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED