Customer Service Specialist Trainee-Spanish Speaking (REVENUE TAX SPECIALIST TRN-SS) UMP

State of Illinois•Springfield, IL

3d•Onsite

About The Position

This position is responsible for attending training classes on the various tax types and tax laws affecting: Individual Income Tax; Withholding Income Tax; Sales and Use Tax; Business Income Tax and training on GenTax and MyTax Illinois software. While working with the department staff, taxpayers, and businesses on the telephone, in person, and through email, you will also learn interpersonal skills and acquire excellent customer service skills. If you have completed four years of college or have the equivalent experience and are fluent in Spanish and English, are self-motivated, detail oriented, and enjoy receiving the appreciation of others for the service you provide, then we want you! The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Requirements

Requires knowledge, skill, and mental development equivalent to the completion of four years of college -OR- four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.
Requires the ability to speak and write the Spanish language at a colloquial skill level in carrying out position duties in conjunction with non-English speaking individuals.
Qualifying state employees in the Upward Mobility Program are required to take a written proficiency exam OR obtain a degree or license (a combination of certificate and credential).
Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
Requires ability to travel in the performance of duties, with overnight stays as appropriate.
Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.

Responsibilities

Receives structured classroom and on-the-job training involving various facets of the Taxpayer Services programs and operations relative to the processing of all types of taxes administered by the Illinois Department of Revenue (IDOR).
Receives and completes for assigned division assignments of a routine and progressively more involved nature in specific phases of tax examining processes in accordance with established laws, rules, policies, and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
Receives classroom and extensive on-the-job training to promote effective and efficient communication with government officials.
Receives basic technical training in specialized operations to enable the trainee to assist group leaders and/or supervisors in priority situations.
Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.