Bilingual Customer Service Specialist (Spanish)
About The Position
The Customer Service Specialist role is a Full-Time position located at Store #721507 in Seattle, WA. This role requires bilingual fluency in Spanish and English. Customer Service Specialists are responsible for understanding and meeting the needs of both wholesale and retail customers by providing product information, recommending solutions, and resolving concerns to ensure maximum client satisfaction. They must stay updated on product features, maintain store standards, and achieve sales goals. The job involves customer interaction, handling payments, and accessing store merchandise and sensitive information, necessitating a review of criminal history for business protection and public safety. Responsibilities include achieving excellent customer service, meeting sales targets, processing transactions accurately, maintaining files, pulling and mixing products, stocking shelves, setting up displays, cleaning equipment, loading/unloading trucks, assisting with deliveries, and adhering to inventory control procedures.
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Nice To Haves
- Have at least a High School diploma or GED
- Have at least one (1) year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
