Customer Service Specialist, Receptionist
About The Position
Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Location: In office at our Kettering, OH office Schedule: Monday - Friday 8:15am to 5:00pm Compensation: $17.00 an Hour! The Customer Service Specialist (CSS), Receptionist assists visitors of Alternate Solutions Health Network (ASHN) by greeting, welcoming and directing them appropriately. They provide courteous and professional phone support to customers and ensure that calls are directed appropriately.
Requirements
- High School Diploma or Equivalent
- 2+ years’ experience with multiple-line phone in a high-volume setting is required
- Proficient with Microsoft Office (Excel, Word, PowerPoint), Adobe Acrobat and ability to learn new software systems/databases
- Exemplary communication skills and customer focus is a must
- Ability to multi-task and prioritize
- Ability to follow directions and work as a team member
Nice To Haves
- Front desk or receptionist experience is preferred
Responsibilities
- Greet and welcome guests and direct them to the appropriate person
- Provide professional and courteous assistance to callers, visitors, employees and patients
- Answers telephone inquiries and assist callers by asking questions to direct phone calls appropriately
- Look up patient information to ensure calls are given to the appropriate department/agency
- Receive and sort daily mail and deliveries
- Direct outside vendors (i.e. maintenance, food vendors, etc.) to the appropriate location or company representative
- Maintains security by following procedures and monitoring guest log
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
