Customer Service Specialist, Receptionist

Alternate Solutions Health Network • Lincoln, NE

3d • Onsite

About The Position

The Customer Service Specialist (CSS), Receptionist assists visitors of Alternate Solutions Health Network (ASHN) by greeting, welcoming and directing them appropriately. They provide courteous and professional phone support to customers and ensure that calls are directed appropriately.

Requirements

• High School Diploma or Equivalent
• 2+ years’ experience with multiple-line phone in a high-volume setting is required
• Proficient with Microsoft Office (Excel, Word, PowerPoint), Adobe Acrobat and ability to learn new software systems/databases
• Exemplary communication skills and customer focus is a must
• Ability to multi-task and prioritize
• Ability to follow directions and work as a team member

Nice To Haves

• Front desk or receptionist experience is preferred

Responsibilities

• Greet and welcome guests and direct them to the appropriate person
• Provide professional and courteous assistance to callers, visitors, employees and patients
• Answers telephone inquiries and assist callers by asking questions to direct phone calls appropriately
• Look up patient information to ensure calls are given to the appropriate department/agency
• Receive and sort daily mail and deliveries
• Direct outside vendors (i.e. maintenance, food vendors, etc.) to the appropriate location or company representative
• Maintains security by following procedures and monitoring guest log
• Flexibility for weekend rotation is required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED