Customer Service Specialist - New Construction West
Massey Services, Inc.•Dallas, TX
•Onsite
About The Position
Massey Services is seeking a Customer Service Specialist for their New Construction West team. Based in Orlando, Florida, Massey Services is a large and respected service company with over four decades of experience and consistent profitable growth since 1985. The company employs over 2,800 team members and operates more than 2,400 vehicles, providing Pest Prevention, Termite Protection, and Landscape & Irrigation Services to over 800,000 customers across multiple states. This role offers a career opportunity with a great company and a comprehensive benefits package.
Requirements
- High School Diploma or GED at a minimum
- Previous experience with customer service on the phone
- Strong problem solving skills
- Excellent computer, typing, and 10-key skills
- Time management talent and a sense of urgency
- Must pass a background check
Responsibilities
- Answering incoming customer calls in a courteous & professional manner
- Resolving customer inquiries, requests, billing questions, and scheduling service
- Welcoming prospective new customers interested in learning about our services
- Making a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
- Daily reporting
- Updating customer account information
- Accounts payable
- Human resource paperwork
- Payroll processing
Benefits
- Medical & Dental
- 401(k) retirement plan
- Paid vacations
- Sick days
- Holidays
- Tuition reimbursement
- Direct deposit
- Short & long term disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
