Customer Service Specialist II
About The Position
This role provides professional communication to Ace Retailers through various channels regarding order status, adjustments, stock status information, and purchase orders. The specialist will diligently work with other departments to ensure accurate delivery status and closely collaborate with the credit department concerning the credit status of Ace Retailers for rush orders. The position involves accurately determining the issuance of inventory adjustments and credits, maintaining customer files, and preparing credits and debit paperwork for the accounting department. Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks.
Requirements
- Be an active participant in contributing to a successful safety culture in the facility.
- High school diploma, some college education is preferred.
- Ability to work in warehouse environment when researching discrepancies.
- Minimum two years of excellent customer service experience.
- Professional phone presence with strong listening and communication skills.
- Ability to multitask, high attention to detail, superb problem-solving skills and follow through.
- Microsoft Office Suite, SAP, AS400 experience a plus.
Responsibilities
- Provide professional communication to Ace Retailers through various channels regarding order status, adjustments, stock status information and purchase orders.
- Diligently work with other departments to ensure accurate delivery status.
- Work closely with credit department concerning credit status of Ace Retailers regarding rush orders.
- Accurately determine issuance of inventory adjustments and credits.
- Accurate maintenance of customer files.
- Prepare credits and debit paperwork for accounting department.
Benefits
- Weekly Pay
- Paid Time Off Programs (incl. vacation, paid sick time, holiday pay).
- Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
- Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
- Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
- Long-term Career Opportunities
- Tuition Reimbursement Program
- Employee Recognition Program
- Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
- Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
- Adoption cost reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
