Customer Service Specialist II

Aon Corporation • Cottonwood, IL

5d • Onsite

About The Position

Aon is looking for a Customer Service Specialist to contribute to the success of their Private Flood Insurance Program business. This role offers the opportunity to become a valued team member and grow skills with a company in the risk management industry. The Customer Service Specialist will be responsible for taking inbound calls, underwriting, and processing private flood insurance documents in accordance with carrier agreements, surplus lines rules, and state regulations. This may involve contacting agents, other departments, or carrier partners via telephone, email, or fax to gather necessary information for transaction processing.

Requirements

• 1+ year of office and/or administrative background
• Typing of 40 WPM+
• Customer Service experience, including telephone communication
• Must be able to work 8:00a-5:00p MDT or 9:00a-6:00p MDT
• Strong organizational and interpersonal skills with attention to detail
• Proficiency in keying alphanumeric information with accuracy and adequate speed and the use of basic office equipment, such as copiers, faxes, voicemail
• Ability to shift between priorities, as needed, throughout the workday while maintaining an established level of productivity using time-management techniques

Nice To Haves

• Prior experience in the insurance industry will be helpful

Responsibilities

• Underwrite and process documents in line with carrier agreements, surplus lines rules, and state regulations, establishing expertise in private flood insurance.
• Collaborate with agents, various departments, and carrier partners via multiple communication methods to effectively process transactions.
• Determine the credibility of legal, closing, and replacement cost documents, as well as National Flood Insurance Program maps and elevation data.
• Communicate complex technical information to agents, build rapport with customers, and address questions regarding private products.
• Handle policies using knowledge of underwriting components, including elevation certifications, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance.
• Process flood insurance policies using web-based applications.

Benefits

• 401(k) savings plan with employer contributions
• Employee stock purchase plan
• Consideration for long-term incentive awards at Aon’s discretion
• Medical, dental and vision insurance
• Various types of leaves of absence
• Paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• Paid sick leave as provided under state and local paid sick leave laws
• Short-term disability and optional long-term disability
• Health savings account
• Health care and dependent care reimbursement accounts
• Employee and dependent life insurance and supplemental life and AD&D insurance
• Optional personal insurance policies
• Adoption assistance
• Tuition assistance
• Commuter benefits
• Employee assistance program that includes free counseling sessions
• Two “Global Wellbeing Days” each year
• Continuous learning culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED