Customer Service Solution

Ashley Furniture Industries • Tampa, FL

24d • $18 - $22 • Onsite

About The Position

The Customer Experience Corporate Solutions Specialist serves as a link to improve the overall customer service experience. The role requires ownership of customer issues and responsibility for addressing and resolving them. The specialist collaborates with teams across Ashley companies, including remote teams worldwide, to support consistent customer service standards.

The specialist supports internal and external customers facing challenges in various scenarios. The position uses data analysis, problem-solving skills, and knowledge of corporate policies to resolve customer concerns. It also involves conducting root cause analysis across customer journeys and working with teams throughout the organization to address immediate concerns and review or refine policies and procedures that may negatively affect the customer experience. The role contributes to systemic improvements and greater customer satisfaction.

The position is based in a climate-controlled office with standard lighting and moderate noise. Work primarily involves sitting at a desk for extended periods and using computers, phones, and other office equipment. The role includes interaction with team members and may require meetings, conference calls, and cross-departmental communications during regular business hours. Pay is $18.00–$22.00 per hour.

Responsibilities

• Address and resolve issues raised by internal and external customers.
• Collaborate with teams across Ashley companies, including remote teams worldwide, to improve customer service standards.
• Use data analysis, problem-solving, and knowledge of corporate policies to provide effective resolutions.
• Conduct root cause analysis on multiple customer journeys.
• Work with teams across the organization to resolve immediate customer concerns and review or refine policies and procedures that may contribute to negative customer experiences.
• Contribute to systemic improvements that enhance customer satisfaction.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Paid Time Off, with increases based on years of service
• Employee discount on home furnishings
• Professional development opportunities
• Tuition assistance
• Ashley Wellness Centers (location specific)
• 401(k)
• Profit sharing
• Life insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed