Customer Service & Shipping Coordinator

Fusion Transport•McDonough, GA

16h•Onsite

About The Position

As a Customer Service Representative, you will play a vital role in ensuring efficient operations and outstanding service for our customers. Your key responsibilities will include: Customer Service Coordination: Process freight work orders, schedule loads, and handle customer requests to enhance overall satisfaction. Shipping Management: Ensure accurate and timely loading of shipments onto carriers’ vehicles and greet and assist carrier drivers during pickups. Effective Communication: Communicate clearly with drivers to facilitate a seamless pickup process and address any shipping inquiries. Documentation and Data Entry: Generate bills of lading and related paperwork for work orders, perform data entry tasks related to shipping and inventory, and maintain organized filing systems for all shipping documents. Order and Inventory Management: Check orders for special requests, post accurate inventory records, and assist in conducting physical and cycle counts. Inventory Reconciliation: Reconcile inventories to book records and adjust as necessary to ensure data accuracy. Shipping Coordination: Manage special and last-minute shipping requests, coordinate and schedule shipping activities to optimize efficiency, and collaborate effectively with other staff members to achieve common goals. Invoicing Oversight: Ensure proper invoicing of account activity and resolve any discrepancies related to customer inventory. Data Accuracy: Work with spreadsheets to record and track shipment details, ensuring completeness and accuracy of data entered in the system.

Requirements

High School Diploma or GED equivalent is required.
1+ year Customer Service experience in warehousing or similar type industries
1+ year experience in Logistics/ 3PL/ Warehousing environment processing orders, transactions and or requests
Weekend availability as needed.
Proficient with Microsoft applications, specifically Excel, Outlook, and Word
Excellent organization, time management, scheduling, and attention to detail skills
Ability to work in fast-paced, demanding environments.
Willingness to work collaboratively with others to achieve common goals.
Clear verbal and written communication skills.

Responsibilities

Process freight work orders, schedule loads, and handle customer requests.
Ensure accurate and timely loading of shipments onto carriers’ vehicles and greet and assist carrier drivers during pickups.
Communicate clearly with drivers to facilitate a seamless pickup process and address any shipping inquiries.
Generate bills of lading and related paperwork for work orders, perform data entry tasks related to shipping and inventory, and maintain organized filing systems.
Check orders for special requests, post accurate inventory records, and assist in conducting physical and cycle counts.
Reconcile inventories to book records and adjust as necessary to ensure data accuracy.
Manage special and last-minute shipping requests, coordinate and schedule shipping activities to optimize efficiency, and collaborate effectively with other staff members.
Ensure proper invoicing of account activity and resolve any discrepancies related to customer inventory.
Work with spreadsheets to record and track shipment details, ensuring completeness and accuracy of data entered in the system.