Customer Service Self Pay Specialist II, Hybrid, Baptist Metro Square

Baptist Health System, Inc. • Remote - Florida, FL

6d • Remote

About The Position

Baptist Health is recognized as a top place to work in health care and has been caring for more patients in Northeast Florida than any other provider for over 30 years. As Jacksonville's only locally governed, faith-based, not-for-profit health system, Baptist Health offers a full spectrum of preventive and specialty care through more than 200 locations and six hospitals. Centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital. Baptist Metro Square is hiring a Customer Service Self Pay Specialist II to join their team in Jacksonville, FL. This is a full-time opportunity. Baptist Health's care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.

Requirements

• 1-2 years Billing Experience Required
• 1-2 years Medical Billing Experience Required
• 1-2 years Customer Service Experience Required
• High School Diploma Required

Nice To Haves

• 1-2 years Call Center Experience Preferred

Responsibilities

• Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
• Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise
• In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
• Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED