Customer Service & Scheduling Specialist

Prewett Pest Control • Auburn, AL

7d • $30,000 - $40,000

About The Position

Join Prewett Pest Control as a Customer Service & Scheduling Specialist at our corporate hub, where you'll support service center operations and help serve customers throughout the East AL/ West GA area. This position requires someone who is customer-focused and has exceptional problem-solving, organizational, and communicative skills. This position is ideal for someone who enjoys helping customers and has a natural talent for uncovering customer needs and offering relevant solutions. Our service team is integral in growing and supporting Prewett Pest and its multiple locations across the state. This is a ground-floor opportunity to be part of a fast-growing company, with a pathway to professional and career development. Who is Prewett Pest Control? Prewett Pest Control, founded in 2020 by Rusty Prewett, has rapidly grown to serve 5,500+ customers within just four years—with a goal to serve 40,000 by 2030. At Prewett, we are leveraging modern technology to deliver residential and commercial services that are Modern, Convenient, and Effective. As one of the fastest-growing pest control companies in the Southeast, Prewett Pest currently operates in Auburn, Fairhope, Tuscaloosa, and Huntsville, with strategic expansion plans underway across the southeast. Our Core Focus : We strive to create value with every customer, team member, and partner interaction. Our Core Values : Passion, Excellence, Adaptable, Creativation, Ownership (PEACO)

Requirements

• High school diploma or equivalent
• Must be professional in appearance, with excellent communication skills, friendly disposition, and ability to effectively communicate with a diverse population
• Excellent organizational skills
• Ability to multi-task
• Strong problem-solving skills are required
• Pass a pre-employment drug screen

Nice To Haves

• Prior call center or office customer service and billing experience
• Experience in service-based routing, billing & collections, and appointment scheduling
• Associate's or bachelor's degree

Responsibilities

• Facilitate customer communications, including inbound customer calls, emails, or chats with professionalism and efficiency
• Schedule and manage service appointments for field service professionals with a prioritization of timeliness and route efficiency
• Assist existing customers with rescheduling of service appointments
• Resolve customer inquiries and issues promptly, ensuring customer satisfaction
• Proactively identify customer needs and recommend additional products or services that add value
• Educate customers on available features, upgrades, or complementary offerings
• Achieve cross-sell and customer satisfaction targets
• Document all customer interactions and sales activities in CRM systems
• Collaborate with sales and marketing teams to stay informed on new offerings and promotions
• Maintain a strong knowledge of company products, services, and customer benefits
• Contact customers via phone, email, and mail to collect on overdue accounts.
• Research and resolve account discrepancies and billing issues.
• Work collaboratively with the customer service and billing teams to resolve account issues.
• Meet or exceed individual and team collection targets.
• Provide regular updates to management regarding delinquent accounts and collection efforts.

Benefits

• Base Salary + Bonus + Benefits
• Base Salary: $30k - 40k (based on experience)
• Bonus/Commission opportunities include: Monthly Bonuses Annual Bonus Quarterly Promotion Incentives Sales Commissions Award trips/Recognition
• Advancement opportunities offered through the Prewett Development Program
• Blue Cross/Blue Shield Health, Dental, & Vision Insurance
• Retirement plan + 3% employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED