Customer Service/Sales
About The Position
Customer Service/Sales associates provide fast, friendly service by proactively seeking out customers, assessing their needs, and providing assistance. They learn about products and use available tools to give customers information and help sell an entire project. Associates learn to greet, qualify, recommend, and close customers in their department, and to handle basic needs in adjacent departments. Associates maintain the in-stock condition of assigned areas and ensure those areas are clean, shop-able, and safe. They help provide a safe working and shopping environment by following safety policies and standards, completing required safety training, promptly correcting hazards or reporting them to the Manager on Duty, and working safely around customers, coworkers, and vendors. They cooperate with their Department Supervisor and other associates within and across departments. Store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Requirements
- Provide fast, friendly customer service.
- Follow safety policies and standards, complete specified safety training, and work safely.
Responsibilities
- Seek out customers, assess their needs, and provide fast, friendly assistance.
- Learn about products and use available tools to provide information and help customers sell an entire project.
- Greet, qualify, recommend products or solutions to, and close customers in the assigned department.
- Handle basic customer needs in adjacent departments.
- Maintain the in-stock condition of assigned areas and keep them clean, shop-able, and safe.
- Follow safety policies and standards and complete specified safety training.
- Immediately correct hazards and unsafe conditions or report them to the Manager on Duty.
- Work safely to avoid endangering customers, coworkers, vendors, or themselves.
- Work cooperatively with the Department Supervisor and associates in their own and other departments.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
