MOF Industrial Customer Service/Sales Support

East Penn Manufacturing - Deka Batteries • Lyons, PA

12h

About The Position

East Penn is seeking a Customer Service/Sales Support I to work in its Industrial Division. The role supports industrial customers and sales representatives by processing and checking orders, investigating and resolving discrepancies, monitoring shipments, and coordinating with internal teams. The position also involves generating reports and maintaining attendance, product quality, hygiene, housekeeping, and safety standards. Mandatory overtime may be required.

Requirements

• Ability to read and understand various specifications.
• Math skills, including statistics, arithmetic, and measurements.
• Good writing skills.
• Computer literacy, including Word and Excel.
• Strong communication skills.
• Well organized.

Nice To Haves

• Industrial battery knowledge.

Responsibilities

• Process orders received by phone, fax, and email.
• Receive purchase orders.
• Check orders for accuracy, including product type and pricing.
• Investigate order discrepancies, including communicating with customers.
• Make necessary changes to orders.
• Enter orders into a spreadsheet.
• Monitor orders to ensure batteries ship on time and make necessary adjustments.
• Troubleshoot concerns that sales representatives or customers may encounter regarding orders and shipments.
• Interact with outside customers and internal teams, including shipping, scheduling, and production.
• Generate reports.
• Maintain regular attendance.
• Work mandatory overtime when required.
• Perform other duties as requested.
• Produce a high-quality product.
• Follow proper hygiene, housekeeping, and safety practices.

Benefits

• Competitive compensation.
• Group health insurance, including medical, dental, vision, and prescription coverage with a low employee premium.
• Retirement Savings Plan with company match and a 3% employer contribution.
• 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually.
• Employee assistance program.
• Fitness discounts.
• Promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed