Customer Service & Sales Representative-Aftermarket Powersports

Brent Industries LLC•Town of Royalton, NY

9d•$19 - $21•Onsite

About The Position

A Customer Service & Sales Representative (CSR) at Brent Industries is responsible for handling customer requests of all levels, predominately within the Aftermarket Powersports Industry. They will be responsible for answering customer inquiries and/or resolving customer order issues by utilizing a thorough knowledge of company policies and products. We challenge, motivate, and encourage all our employees to do their best and help our growing team reach new heights.

Requirements

Customer Relations
Sales Service
Problem Resolution
Time Management
Organization

Nice To Haves

Customer Sales and Service experience
Experience with general mechanical knowledge of Powersports (ATVs, Side by Sides, Snowmobiles) or Automotive Industry is preferred
Excellent written, oral, and interpersonal communication skills with an emphasis on phone communication
Experience with E-Commerce & E-Commerce platforms
Powersports expertise or Powersports parts & accessories knowledge

Responsibilities

Manage telephone calls professionally, efficiently, and with great communication skills
Process customer orders/changes/returns according to established policies and procedures
Work closely with team members to resolve customer disputes
Work with vendors to resolve potential quality/fulfillment issues
Provide Timely feedback to the sales team regarding service failures or customer concerns
Provide feedback and continual improvement to Sales/Service strategies
Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
Other related duties as assigned