Customer Service/Sales Rep - Onsite - Morning Shifts - $16/hr up to $21/hr
About The Position
As a Customer Support/Sales Representative, you will provide customer support and promote satellite internet services through inbound interactions. You will help customers get connected by explaining product features, identifying connectivity issues, recommending suitable plans and hardware, and completing sales while delivering a positive customer experience. The program supports a next-generation satellite communications company providing high-speed, low-latency internet to rural, suburban, and underserved areas. Ibex Pittsburgh provides paid training in customer support and satellite internet technology, along with opportunities for growth and advancement. The role is based in person at 500 Penn Center Blvd, Monroeville, PA 15235. The stated shift is 5:30 a.m. to 2:00 p.m. EST and includes both Saturday and Sunday.
Requirements
- Strong communication and active listening skills.
- Ability to simplify and explain technical information to everyday customers.
- Goal-driven mindset and passion for helping customers.
- Comfort using computers, multiple systems, and communication tools.
- High school diploma or equivalent required.
- Availability to work the stated early morning shift, including Saturday and Sunday.
Nice To Haves
- Previous experience in sales, customer service, or telecommunications is preferred but not required.
Responsibilities
- Conduct inbound interactions to provide customer support while promoting satellite internet.
- Assist with equipment activation, password resets, service plan management, and general information inquiries.
- Complete service order requests and negotiate when needed.
- Create a positive customer experience through empathy, patience, and a commitment to understanding and resolving customer concerns.
- Explain product benefits, including speed, reliability, installation details, and service availability.
- Meet and exceed sales targets, conversion goals, and quality metrics.
- Process orders accurately, update customer information, and document interactions.
- Collaborate with leaders and trainers to continuously improve product knowledge.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid training
- Referral program
- Perk Spot
- Growth and advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
