Customer Service & Sales Coordinator AlphaGraphics Miramar

AlphaGraphics - US554•San Marcos, CA

2d•$18•Onsite

About The Position

We are seeking a reliable and customer-focused Customer Service & Sales Coordinator to support our front office operations and sales efforts. This role is the first point of contact for many of our clients and plays a key role in delivering a high-quality customer experience while supporting revenue growth. You will assist customers in person, over the phone, and via email, help process orders and invoices, and identify opportunities to upsell products and services.

Requirements

1+ year of customer service or inside sales experience preferred
Strong communication and interpersonal skills
Highly organized with attention to detail
Comfortable working in a fast-paced environment
Basic computer skills (email, data entry; CRM or order systems a plus)
Positive attitude and team-oriented mindset

Responsibilities

Greet and assist walk-in customers with order pickups and new inquiries
Answer incoming phone calls and respond to emails in a timely, professional manner
Provide clear communication on order status, timelines, and next steps
Ensure a positive, solutions-oriented customer experience at all times
Assist customers with placing orders for print, signage, apparel, and promotional products
Identify upsell opportunities and recommend additional products/services
Support the sales team with estimates, order entry, and follow-ups
Help convert inbound inquiries into paying customers
Create invoices, process payments, and enter orders into our system (PrintSmith / internal systems)
Coordinate with production team to ensure accurate job details and timelines
Maintain organized job files and customer records
Perform light administrative tasks to support daily operations