Seasonal & Regular Customer Service, Retail Sales Floor Support & Stock - West Towne Crossing Rack

Nordstrom•Madison, WI

7d•$16 - $17•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. They help ensure a quick and easy shopping experience, keep the store clean and clutter-free, and may work in different store areas to maintain floors and stockrooms or assist customers. Available departments include Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service team members help keep the sales floor ready by re-merchandising and straightening merchandise, assist customers with transactions across in-store, online, and mobile platforms, and support fitting rooms. They return clothing to the floor, organize stockrooms, check in and ticket merchandise, use store technologies, follow operating and asset-protection standards, and promote Nordstrom Rewards. Stock Support and Fulfillment team members receive and move freight and merchandise, fulfill and ship customer orders, use inventory management systems to process and research shipments, and help maintain organized sales floors and stockrooms. They may also support store events, backroom organization, markdowns, and fixture relocation. The role requires continuous movement for 6–8 hours per shift and frequent physical handling of merchandise. Stock and Fulfillment team members have additional lifting requirements. The stated pay range is $16.00–$16.65 per hour; offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor ready through re-merchandising, sizing, filling in, and straightening merchandise.
Assist customers with in-store, online, and mobile transactions, including operating a point-of-sale system, bagging items, and handling bulky or heavy items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the sales floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver new arrivals to selling departments.
Fulfill customer orders in a timely manner according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.