Customer Service & Retail Front Desk Associate – Store#55
Driven Brands•Indianapolis, IN
•Onsite
About The Position
Auto Glass Now, a division of Driven Brands, is seeking energetic and friendly individuals to join their growing team as Customer Service Representatives and Front Desk Associates. They offer opportunities for both experienced professionals and entry-level trainees, with paid training available. The role involves explaining the auto glass repair process, handling customer inquiries, managing billing, and providing excellent customer service. Auto Glass Now emphasizes career growth, with many management positions filled by former entry-level employees.
Requirements
- Must have a positive attitude and customer service mindset
- Must have basic computer skills
- Must have strong communication skills
Nice To Haves
- Bilingual (Spanish) proficiency is a plus!
- Prior phone or call center experience is a plus!
Responsibilities
- Intake and assist walk-ins, appointments, and returning customers
- Create estimates, price quotes, and invoices for auto work
- Answer phones and return customer calls
- Provide excellent customer service
- Assist Manager with daily parts returns
- Ensure accuracy when ordering parts
- Input documentation on all calls and follow-up with callers as needed
- Confirm all mobile jobs parts and materials before dispatching drivers
- Open new accounts and service existing accounts
- Maintain a professional appearance and positive attitude
Benefits
- Full-time & part-time schedules are available
- Competitive base pay rates
- PAID TIME OFF for full-time employees
- Health, Vision, & Dental Insurance
- 401(k) company match for all employees
- SAME DAY PAY available through myFlexPay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
