Customer Service Resolution Specialist

Medical University of South Carolina • Charleston, SC

7d

About The Position

MUSC Community Physicians (MCP), an entity within the Medical University of South Carolina (MUSC), provides healthcare to patients within South Carolina’s rural health network. The Customer Service Resolution Specialist serves as a liaison between departments and patient accounting staff, assists with billing issues, maintains positive interdepartmental relationships, and acts as the primary contact for various MUSC departments.

The specialist works across systems, including Epic, to resolve patient billing concerns such as refunds, charge corrections, credit and debit memos, and payment reversals or reentries. The role works assigned queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient-generated billing concerns. It also supports escalated patient account issues, on-site patient counseling, customer service, and special projects as business needs dictate.

Requirements

• High school degree or equivalent.
• One year of work experience.

Responsibilities

• Liaise between departments and patient accounting staff to assist with billing issues.
• Maintain positive interdepartmental relationships and serve as the primary contact for various MUSC departments.
• Use systems including Epic to resolve billing issues involving refunds, charge corrections, credit/debit memos, and payment reversals or reentries.
• Work assigned queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient-generated billing concerns.
• Maintain an acceptable accuracy rate and meet or exceed department metrics.
• Identify trends and opportunities for improvement through daily work processes.
• Assist management, including executive management, with escalated patient account issues and resolve high-priority accounts quickly, accurately, and professionally.
• Assist with on-site patient counseling and support customer service as business needs dictate.
• Complete special projects as needed and perform other duties as assigned.

Benefits

• Health, dental, vision, and life insurance
• Employer-sponsored retirement plan
• Paid time off and extended sick leave
• Paid parental leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual merit increase
• Wellbeing resources
• Tuition reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED